Delivery Policy

Thank you for shopping at Ideal Promotions. We are committed to providing you with a seamless and efficient delivery experience.

Delivery Times

Please note that delivery times may vary depending on the specific product you have chosen, the complexity of the decoration, and your location. While we strive to process and ship orders as quickly as possible, please allow 7-21 business days for delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.  

Delivery Delays  

Occasionally, unforeseen circumstances may cause delivery delays. We will do our best to keep you informed of any changes in your order status.

Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. The shipping cost will be displayed during checkout.  

Undeliverable Packages

If your package is undeliverable due to incorrect address information or refusal to accept delivery, you may be charged a restocking fee.

Please note: This delivery policy is subject to change. We encourage you to review our website for the most up-to-date information.

If you have any questions about our delivery policy, please contact our customer service team.

Returns Policy

Thank you for shopping at Ideal Promotions. We strive to provide high-quality products and exceptional service.

Unfortunately, due to the nature of our products and the customized nature of many of our orders, we are unable to accept returns.

If you have any concerns about your order, please contact our customer service team within 3 days of receiving your shipment. We will do our best to address any issues promptly.